Shipping policy

FREE SHIPPING ON ALL ORDERS. 

All Orders are processed within 24 hours. Please allow 3-7 days for your order to arrive once processed.  

Tracking information will be sent to your registered e-mail when the order is confirmed, shipped & delivered.

Under unusual circumstances of delayed shipping, no tracking information received or any other query, you can contact us via e-mail : support@projectshades.com or Call : +91 7558544365 with your order id.

Project Shades ("we" and "us") is the operator of (https://www.projectshades.in)
 By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
We offer free shipping across India for prepaid orders.

3. Returns
3.1 Return Due To Change Of Mind
Project Shades will not accept returns due to change of mind or suitability issues. However, we happily provide returns and refunds in cases of transit damage or wrong product delivered.


4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 7 days. Approximately 2-3 working days for Mumbai, 3-4 days for Delhi, 4-5 days for Bangalore and Hyderabad, 5-7 days for Kerala and Chennai, and accordingly. 

4.2 Dispatch Time
Orders are usually dispatched within a business day of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

4.5Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive tracking from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

8. Cancellations
All sales are final. Order details can be edited once placed but not cancelled. 

9. Customer service
For all customer service enquiries, please whatsapp us on +91 7558544365