Returns, Refunds & Exchange Policy

Project Shades (legal name : Project Shades, GSTIN: [27EBEPA3197M1ZC]) Last updated: [6 JULY 2026]

Don't like what you ordered? No problem. Here's exactly how returns, exchanges, and refunds work. This policy is issued in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The short version: You have 3 days from delivery to raise a return or exchange request. If we sent you something damaged, defective, or wrong, you get a full refund or a free exchange — your choice. In every other case (fit, look, or feel isn't for you), we offer exchanges and store credit.

RETURN PORTAL : CLICK HERE

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1. The Two Types of Returns

Category A — Something went wrong on our end. You receive a damaged, defective, or wrong product, or the product is materially different from what was shown on our website. → You get a full monetary refund or a free exchange/replacement — your choice.

Category B — Nothing's wrong, it's just not for you. The fit, look, material or feel isn't what you hoped for. → You get store credit or an exchange. Monetary refunds are not available under this category.

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2. Category A: Damaged, Defective, Wrong or Misrepresented Products

You are entitled to a full refund of the amount paid if:

• The product arrives physically damaged or with a manufacturing defect (e.g., broken hinges, scratched lenses on arrival);
• You receive a different product, colourway, or size than what you ordered;
• The product is materially different from its description or images on our website;
  

How to raise a claim CATEGORY A: write to support@projectshades.com or with your order ID and clear photos or an unboxing video showing the issue, within 3 days of delivery. We recommend recording an unboxing video for all orders — it makes claims instant to verify.

Processing: Once your request is raised, please allow 2–4 working days for us to verify and process it. Upon approval, you may choose any one of the following:

1. Free replacement/exchange of the same or another product, subject to availability; or
2. Store credit of equivalent value.
3. Full refund — processed to your original payment method (for prepaid orders) or to your bank account via transfer/UPI (for Cash on Delivery orders), within 5–7 working days of approval, in line with applicable RBI guidelines;

No processing fee applies to Category A returns. Reverse pickup is arranged and paid for by us. If reverse pickup is unavailable at your location, you may ship the product back to our warehouse and we will reimburse reasonable courier costs against a receipt.

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3. Category B: Preference-Based Returns (Fit, Look & Material)

Not vibing with the fit, style, or feel of the product? No stress. If the product is unused and in its original condition, you may return it within 3 days of delivery for:

1. Store credit of the product value (less the processing fee below), valid for [6] months and usable across our entire catalogue; or
2. Exchange for a different size, colourway, or style (price difference, if any, payable or credited).

Conditions for Category B returns:

• The product must be unused, unworn, and undamaged, with all original packaging, cases, cloths, and tags intact;
• The return request must be raised within 3 days of delivery via our returns portal :CLICK HERE
• A processing fee of ₹100 applies, deducted from the store credit or payable on exchange;
• Category B returns are accepted only once per order — items received in exchange or purchased with store credit are not eligible for a further preference-based return;
• If reverse pickup is unavailable at your location, you may ship the product back to our warehouse; courier costs will be reimbursed against a receipt.

Please note: preference-based returns are offered as a goodwill gesture over and above your statutory rights, and monetary refunds are not available under this category. 

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4. Items Not Eligible for Return

• Products that have been used, worn, or damaged after delivery;
• Products returned without original packaging and accessories;
• Return requests raised after 3 days of delivery;
• Customised / prescription lenses — not eligible for preference-based (Category B) returns. Customised lens orders remain fully covered under Category A if damaged, defective, wrong, or misrepresented;
• Second preference-based returns on the same order (see Section 3);
• Products purchased during clearance sales marked "final sale" on the product page. (Final-sale items remain fully covered under Category A.)

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5. Order Cancellations

You may cancel your order free of charge at any time before it is dispatched by writing to WhatsApp +91 75585 44365. No cancellation charges apply. For prepaid orders cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 working days.

Orders cannot be cancelled once dispatched; the return categories above will apply after delivery.

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6. Charges & Timelines Summary

COD handling charges paid at the time of order are non-refundable for Category B returns. For Category A refunds, the full amount paid — including COD charges — is refunded.

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7. Grievance Redressal

If you're unsatisfied with how a return or refund was handled, you can escalate to our Grievance Officer:

Grievance Officer:  Raj Azad Designation: Operations Head Email: support@projectshades.com Phone: +91 7558544365 Address: Project shades, matoshree nagar lane 2, upnagar, nashik 422101

Complaints will be acknowledged within 2 days and resolved within one (1) month of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. 

You may also reach the National Consumer Helpline at 1915 or consumerhelpline.gov.in.

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8. General

• This policy applies to purchases made on projectshades.com. Purchases made through third-party marketplaces are governed by the respective marketplace's policies.
• Nothing in this policy limits, excludes, or restricts any rights available to you under the Consumer Protection Act, 2019, or any other applicable law. In the event of any conflict between this policy and applicable law, the law will prevail.
• We reserve the right to modify this policy prospectively; the version displayed at the time of your purchase will govern that order.
• This policy is governed by the laws of India. Subject to your statutory rights to approach a consumer commission of competent jurisdiction, courts at [Nashik], Maharashtra shall have jurisdiction.

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Contact us E-mail: support@projectshades.com WhatsApp: +91 75585 44365